Need a hand with your adventure?

Ask us about purchases, your account or adventure records. Include your app version and device to help us investigate. Do not include passwords or payment card details.

My purchase hasn't appeared

Sign in to the purchasing store account and your DOT QUEST account, then select Settings → Passes → Restore purchases. Pending payments appear after the store completes them.

I want to cancel my subscription

Select Manage subscription on the app's Passes screen to open Apple or Google Play subscription settings. Deleting your account alone does not cancel subscriptions.